Our approach to roof top tent security goes beyond standard offerings with personalized identity features that actively deter theft. Unlike other brands that offer minimal security solutions, we’ve developed a comprehensive theft-deterrent system.

Unique Identity Features

Our Deluxe package includes personalized identification that makes your tent distinctly yours:

• Customized name permanently affixed to an unremovable aluminum plate nailed into the outer shell
• Your personalized name printed directly on the tent canvas
• All customized names registered and displayed on our website, making stolen tents with altered identifications immediately recognizable

This identity system creates a significant deterrent, as thieves would need to remove the plate, alter the printed name, and cover all evidence of tampering.

Advanced Security Hardware

We provide practical security solutions that address real theft concerns:

• Unique nuts and bolts with specialized tools required for installation/removal
• Two GPS tracking tags compatible with iOS devices to locate your tent if stolen
• For maximum security, we recommend gluing the bottom connection to your roof bars

Why Our Approach Works

Theft prevention for roof top tents is challenging – traditional security hardware can be defeated by determined thieves who might simply cut through roof rails with an angle grinder. Our multi-layered approach combines:

1. Visual deterrents (custom identification)
2. Physical security (specialized hardware)
3. Recovery options (GPS tracking)

While no system is completely theft-proof, our solution represents the most comprehensive security package available for roof top tents, addressing a problem that many manufacturers have ignored.

For peace of mind during your adventures, our security features provide practical protection without compromising the functionality and convenience that make roof top tents appealing.

Comprehensive After-Sales Support and Warranty

We pride ourselves on providing exceptional after-sales service to ensure your complete satisfaction and peace of mind with your roof top tent purchase.

Deluxe Package Warranty

Our Deluxe package comes with a robust 2-year warranty, offering you extended protection and support.

Shipping Protection

• All shipping damages are fully covered by insurance
• In the rare event of total loss during transit, we’ll ship a replacement tent at no cost to you

Self-Repair Solution

We’ve designed our tents with user-friendly repair in mind:

• Most components are easily replaceable, similar to assembling Lego blocks
• The aluminum shell is the only exception to this modular design

Warranty Claims Process

For issues covered under warranty:

1. We ship replacement parts via air freight
2. Detailed repair tutorials are provided
3. This approach minimizes downtime, costs, and repair complexity

Long-Term Support

Even after the 2-year warranty period expires, we continue to offer support:

• Repair kits for various components are available on our store page
• This ensures you can maintain and repair your tent for years to come

Important Notes

Our modular repair approach benefits both customers and our company by reducing waste and streamlining the repair process

Please carefully review all warranty terms and conditions before purchase

Building a Sustainable Outdoor Community

We’ve created more than just roof top tents—we’re fostering a community focused on sustainability, resource sharing, and collaborative adventure.

Sustainable Resell & Rent-out System

Our commitment to sustainability goes beyond product design with our innovative platform that:

• Provides a free marketplace for listing your used outdoor gear
• Welcomes equipment from all brands, not just our own
• Connects local outdoor enthusiasts through our location-based system

Tent Rent-out Program

We recognize that many outdoor enthusiasts:

• May not use their roof top tents year-round
• Could benefit from offsetting ownership costs
• Want to share their passion for outdoor adventure

Our solution is a structured tent rental program where:

1. Owners can list their tents for short-term rental
2. Newcomers can experience roof top tent camping without the full investment
3. Actrica serves as a third-party facilitator, documenting rental agreements
4. Owners receive comprehensive rental kits and guidelines

This creates a win-win situation—owners generate income from their investment during periods of non-use, while potential buyers can try before they buy.

Adventure Community

The “Actrica Explorer” section of our website serves as a hub for:

• Travel journals from the Actrica team
• Guest posts from outdoor bloggers and enthusiasts
• Practical overlanding tips and destination guides

We actively encourage all community members to share their experiences, creating a knowledge base that benefits everyone from beginners to seasoned adventurers.

By facilitating equipment sharing, supporting the secondhand market, and building a knowledge-sharing community, we’re working to make outdoor adventure more accessible while reducing unnecessary consumption.

Streamlined Operations for Cost-Effective Adventure Gear

We’ve implemented a lean business model designed to deliver high-quality roof top tents at the most competitive prices possible. Here’s how we’re optimizing our operations to benefit you:

Direct-to-Consumer Approach

• No physical retail stores, eliminating overhead costs
• Reduced staffing requirements, keeping our team lean and efficient

Pre-Order System

We utilize a pre-order system that offers several advantages:

• Minimizes storage costs by reducing inventory
• Eliminates the need for warehousing space
• Reduces the risk of product damage during storage

Factory-Direct Shipping

Our streamlined logistics process includes:

• Products shipped directly from the factory to your provided address
• Fewer touch points in the shipping process, reducing the risk of damage
• Lower overall shipping costs by eliminating intermediate stops

Benefits to You

This efficient system translates to tangible benefits for our customers:

1. Lower prices due to reduced operational costs
2. Fresher products that haven’t been sitting in warehouses
3. Reduced risk of shipping damage
4. More direct communication between manufacturer and end-user

While this approach means that immediate product availability may be limited, the trade-off is a high-quality product at a more accessible price point. We believe this aligns with the values of many outdoor enthusiasts who appreciate thoughtful consumption and are willing to plan ahead for their adventures.

By cutting out unnecessary steps and focusing on efficiency, we’re able to invest more in product quality and customer support, ensuring you get the best possible roof top tent for your outdoor experiences.