Actrica is a brand specializing in high-quality hard shell rooftop tents designed to enhance your outdoor adventure experience. Our products are crafted to offer comfort, durability, and convenience for campers and overlanders.

You can purchase our rooftop tents directly from our website. Simply browse our products, add your desired items to the cart, and proceed to checkout. We accept various payment methods for your convenience.

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard)
• PayPal (Coming Soon)

We offer worldwide shipping. In most cases, the price of our products includes the cost of shipping.

However, we kindly request that you always contact us before making a purchase to avoid any potential payment errors. Please note that in the event of a mispayment, a full refund may not be possible due to credit card transaction fees incurred.

We appreciate your understanding and cooperation.

Delivery times vary based on your location and the shipping method chosen. Typically, back orders are processed within 2 business days, production can take 5-10 business days, and shipping can take 40-60 days. The total waiting period is approximately 50-70 days under normal circumstances.

**Since October 2023, Red Sea War was affecting the international shipping. The shipping process may takes 60-80 days. Hence, pre-order may takes 70-90 days. Sorry for inconvenience!

Yes, you can track your order! Once your order has been shipped, you will receive a confirmation email that includes a tracking number and a link to our tracking page.

Our refund and returns policy for purchasing lasts 14 days to 2 years after the delivery, depends on the warranty time of a product. Product without warranty will last 14 days only. If the time have passed since the product delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, we only accept defect product reason, and your item must be unused and in the same condition that you received it. It must also be in the original packaging.

More details in Refund & Return Policy.

We do not offer any warranties for our rooftop tents for standard models. Given that each user has unique habits and ways of usage, it is impossible for us to guarantee the durability of our tents under ALL circumstances. We hope you understand our position on this matter.

However, we do offer a warranty for defective products. We kindly ask you to thoroughly inspect the items upon receipt to ensure their quality and functionality.

Most Deluxe package also offer 2 years warranty, please check the Warranty page for more details.

Yes, we offer customization options for our rooftop tents. Please contact our customer service team to discuss your customization needs.

In most cases, SUVs have two vertical bars, known as roof rails, on the car roof. To accommodate our products, you will need to install two horizontal bars, also known as roof racks. These bars are available for purchase or rental in our store. They are designed to support heavy weights, including rooftop tents with people inside. However, we might suggest you to purchase in physical store so that you can measure the dimension upfront in order to fit the tent.

However, it is important to note that it is the customer’s responsibility to verify the force that their car frame can support. While most cars, including non-SUVs, can typically handle such loads without issues, there may be exceptions. Therefore, we strongly recommend checking the car’s specifications and load-bearing capacity before using our products. Ensuring the car can safely support the intended load is crucial for a safe and enjoyable experience.

Any accidents resulting from incorrect installations or damages to the vehicle are the responsibility of the customer. Actrica does not assume liability for these incidents.

Currently, we offer rental services exclusively in Athens, Greece. However, we are constantly working towards expanding our services to new locations. We appreciate your support and interest in our offerings.

Please feel free to share your desired locations or any suggestions you may have. Stay tuned for updates on our expansion plans, and thank you for being a part of our journey!

You can make reservations for our rooftop tent and other gears conveniently through purchasing the rental products on our website. Payment will be collected during the online booking process, and the details will be adjusted according to your specific selections.

The price is finalized. It includes the cleaning fees and installation fees already. No hidden fees.

On the day of your reservation, you will arrive at the designated location to pick up your gears. Both parties will sign a renting contract. Additionally, you will be required to provide the security deposit, as stated in the booking details (a reminder email will be sent). Cash deposit and credit card deposit are allowed.

Upon returning the gears, they should be in a clean and tidy condition, similar to when they were lent to you. Extra cleaning fees is required if there are obvious dirt on our equipment. Any damages will be deducted from the deposit. Normal wear and tear is not considered as damage and is therefore exempt from deductions. However, inspections are strict upon for any damages.

If you are interested in becoming a distributor or dealer for Actrica, please contact us. We will provide you with the necessary information and requirements to get started.

If you are interested in becoming an influencer for Actrica, please contact us via email. We will provide you with the necessary information and requirements to get started.

You can reach our customer service team via:

• Email: sales@actrica.com
• Social Media: Instagram or Facebook
• Website: Contact Us

Yes, we have a center located at Aristotelous 12, Athens. Please contact us to schedule a visit.

Yes, we offer group purchase discounts. If you can gather a group of buyers, you may enjoy significant savings. Please visit our Group Purchase page for more details.

This website is originally developed in English, the English version will be considered the final and authoritative version. While translations powered by tools – GTranslator, may not always capture the exact same meaning as the original English content. Please pay attention.

ACTRICA reserves all rights and holds the authority to make final decisions.

Have fun with our rooftop tents! Enjoy the views around the world!