{"id":250,"date":"2021-08-11T12:26:39","date_gmt":"2021-08-11T12:26:39","guid":{"rendered":"https:\/\/demosites.io\/fitness-gb\/?page_id=250"},"modified":"2024-11-18T08:52:36","modified_gmt":"2024-11-18T06:52:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/actrica.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div id=\"wp-block-themeisle-blocks-advanced-columns-d5bbe158\" class=\"wp-block-themeisle-blocks-advanced-columns alignfull has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset has-dark-bg\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-3539a81d\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-8c53aa2d\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-8c53aa2d\">Frequently Asked Questions<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\"><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-accordion-2971be0d\" class=\"wp-block-themeisle-blocks-accordion exclusive\">\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>What is Actrica?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-a98ce341cdbd1847d92fb75c6289fa61\"><strong>Actrica<\/strong> is a brand specializing in high-quality hard shell rooftop tents designed to enhance your outdoor adventure experience. Our products are crafted to offer comfort, durability, and convenience for campers and overlanders.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>How can I purchase a rooftop tent from Actrica?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-f67c7a1fd6207c214720dcf4f30590c2\">You can purchase our rooftop tents directly from our website. Simply browse our products, add your desired items to the cart, and proceed to checkout. We accept various payment methods for your convenience.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>What payment methods do you accept?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>We accept the following payment methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Credit\/Debit Cards (Visa, MasterCard)<\/li>\n\n\n\n<li>PayPal (Coming Soon)<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>Do you offer international shipping?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-6e0a8df53f85a64fec5376f58e596892\">We offer worldwide shipping. In most cases, the price of our products includes the cost of shipping.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-0f6157f0dd885ffbc38327da644112f8\">However, we kindly request that you always contact us before making a purchase to avoid any potential payment errors. Please note that in the event of a mispayment, a full refund may not be possible due to credit card transaction fees incurred.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-795c461fbd661ff494e204a2fb7d13c8\">We appreciate your understanding and cooperation.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>How long does it take to receive my order?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-a507b4859ff36e22136d9437cf314556\">Delivery times vary based on your location and the shipping method chosen. Typically, back orders are processed within 2 business days, production can take 5-10 business days, and shipping can take 40-60 days. The total waiting period is approximately 50-70 days under normal circumstances.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-2a436ff2e5a64f7ff0fcc4f8bf579abb\">**<strong>Since October 2023, Red Sea War was affecting the international shipping. The shipping process may takes 60-80 days. Hence, pre-order may takes 70-90 days. Sorry for inconvenience!<\/strong><\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>Can I track my order?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-d2b10e59d897652fdc718666451e786b\">Yes, you can track your order!&nbsp;Once your order has been shipped, you will receive a confirmation email that includes a tracking number and a link to our tracking page.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>What is your return policy?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-1a75e7a498af5d5cc728b8ccc7d622b5\">Our refund and returns policy for purchasing lasts 14 days to 2 years after the delivery, depends on the warranty time of a product. Product without warranty will last 14 days only. If the time have passed since the product delivery, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-9600b3e1ceb361d7ba39295199b27175\">To be eligible for a return, we only accept defect product reason, and your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-4f869084156eb787eb73867510858612\">More details in <a href=\"https:\/\/actrica.com\/refund_returns\/\" title=\"\">Refund &amp; Return Policy.<\/a><\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>Are there any warranties on your products?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-78efd72c23fc281a7695e98c2922b273\">We do not offer any warranties for our rooftop tents for standard models. Given that each user has unique habits and ways of usage, it is impossible for us to guarantee the durability of our tents under ALL circumstances. We hope you understand our position on this matter.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-c9c66c552e356583117e79373b2b5b47\">However, we do offer a warranty for defective products. We kindly ask you to thoroughly inspect the items upon receipt to ensure their quality and functionality.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-4d29ab82e0ce2c534ef72b5da82cf9c6\">Most Deluxe package also offer 2 years warranty, please check the Warranty page for more details.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>Do you offer customization options for your rooftop tents?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-f95dbccdc95093842e71ba2e07ae1626\">Yes, we offer customization options for our rooftop tents. Please contact our customer service team to discuss your customization needs.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>How do I install my Actrica rooftop tent?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-1208a0f9ad4c7a405c88426d54f3e77f\">In most cases, SUVs have two vertical bars, known as roof rails, on the car roof. To accommodate our products, you will need to install two horizontal bars, also known as roof racks. These bars are available for purchase or rental in our store. They are designed to support heavy weights, including rooftop tents with people inside. However, we might suggest you to purchase in physical store so that you can measure the dimension upfront in order to fit the tent.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-88d99de380d6aa0ce028eb3480ae5995\">However, it is important to note that it is the customer&#8217;s responsibility to verify the force that their car frame can support. While most cars, including non-SUVs, can typically handle such loads without issues, there may be exceptions. Therefore, we strongly recommend checking the car&#8217;s specifications and load-bearing capacity before using our products. Ensuring the car can safely support the intended load is crucial for a safe and enjoyable experience.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-459f43975808769ec3de4d7775dcb9d6\">Any accidents resulting from incorrect installations or damages to the vehicle are the responsibility of the customer. Actrica does not assume liability for these incidents.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>Where do we provide rental services?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-0d06a32a2166540d50cfee1143fe3dde\">Currently, we offer rental services exclusively in Athens, Greece. However, we are constantly working towards expanding our services to new locations. We appreciate your support and interest in our offerings.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-f29202da96d628fae4f742961fd991f9\">Please feel free to share your desired locations or any suggestions you may have. Stay tuned for updates on our expansion plans, and thank you for being a part of our journey!<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>How does renting services work?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-e26b6060bbecb59fb80eaba8a37d4eb1\">You can make reservations for our rooftop tent and other gears conveniently through purchasing the rental products on our website. Payment will be collected during the online booking process, and the details will be adjusted according to your specific selections.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-3a7c2a91592408307845247e5130d7f8\">The price is finalized. It includes the cleaning fees and installation fees already. No hidden fees.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-d47bfbe46760646cad4eaaa8ef35c9ab\">On the day of your reservation, you will arrive at the designated location to pick up your gears. Both parties will sign a renting contract. Additionally, you will be required to provide the security deposit, as stated in the booking details (a reminder email will be sent). Cash deposit and <a href=\"https:\/\/actrica.com\/shop\/rental-rooftop-tent\/security-deposit-7-days-on-hold\/\" title=\"\">credit card deposit<\/a> are allowed.<\/p>\n\n\n\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-28fb40bf9fc091d610cc7ece5be99ee7\">Upon returning the gears, they should be in a clean and tidy condition, similar to when they were lent to you. Extra cleaning fees is required if there are obvious dirt on our equipment. <a href=\"https:\/\/actrica.com\/damages-compensation-chart\/\" title=\"\">Any damages will be deducted from the deposit<\/a>. Normal wear and tear is not considered as damage and is therefore exempt from deductions. However, inspections are strict upon for any damages.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>How can I become a distributor or dealer for Actrica?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-249d5754bcdfa2d8c6c621909217c8a3\">If you are interested in becoming a distributor or dealer for Actrica, please contact us. We will provide you with the necessary information and requirements to get started.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>How can I become an influencer for Actrica?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-4db813aaa6777adfa95bffc4d9aef7d4\">If you are interested in becoming an influencer for Actrica, please contact us via email. We will provide you with the necessary information and requirements to get started.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>How can I contact customer service?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-d4c6e42200799a5147b028ed2e643f2e\">You can reach our customer service team via:<\/p>\n\n\n\n<ul class=\"wp-block-list has-ast-global-color-1-color has-text-color has-link-color wp-elements-9eec4010c336b8c28acf7dfb95f28ead\">\n<li>Email: <a>sales@actrica.com<\/a><\/li>\n\n\n\n<li>Social Media: Instagram or Facebook<\/li>\n\n\n\n<li>Website: Contact Us<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>Can I see your products in person before purchasing?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-bfffa78ae2933fdeb9667da0818b1655\">Yes, we have a center located at Aristotelous 12, Athens. Please contact us to schedule a visit.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>Do you offer group purchase discounts?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-5b8f73305ccfd8c782d49d8a635f7c3d\">Yes, we offer group purchase discounts. If you can gather a group of buyers, you may enjoy significant savings. Please visit our <a href=\"https:\/\/actrica.com\/group-purchase\/\" title=\"\">Group Purchase page for more details.<\/a><\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>Translations Issues!<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-6395356335e4a18ca47134306dc15687\">This website is originally developed in English, the English version will be considered the final and authoritative version. While translations powered by tools &#8211; GTranslator, may not always capture the exact same meaning as the original English content. Please pay attention.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>Rights reserved?<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-251cadc057609cf68a37baf83e68be31\">ACTRICA reserves all rights and holds the authority to make final decisions.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div>Important Remarks!<\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p class=\"has-ast-global-color-1-color has-text-color has-link-color wp-elements-b9fece4954f9d3676281f358c500455c\">Have fun with our rooftop tents! Enjoy the views around the world!<\/p>\n<\/div><\/details>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":276,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-250","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/actrica.com\/en\/wp-json\/wp\/v2\/pages\/250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/actrica.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/actrica.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/actrica.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/actrica.com\/en\/wp-json\/wp\/v2\/comments?post=250"}],"version-history":[{"count":28,"href":"https:\/\/actrica.com\/en\/wp-json\/wp\/v2\/pages\/250\/revisions"}],"predecessor-version":[{"id":5692,"href":"https:\/\/actrica.com\/en\/wp-json\/wp\/v2\/pages\/250\/revisions\/5692"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/actrica.com\/en\/wp-json\/wp\/v2\/media\/276"}],"wp:attachment":[{"href":"https:\/\/actrica.com\/en\/wp-json\/wp\/v2\/media?parent=250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}