{"id":4490,"date":"2024-09-10T11:07:24","date_gmt":"2024-09-10T08:07:24","guid":{"rendered":"https:\/\/actrica.com\/?page_id=4490"},"modified":"2025-04-23T13:27:43","modified_gmt":"2025-04-23T10:27:43","slug":"warranty","status":"publish","type":"page","link":"https:\/\/actrica.com\/en\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\n<div id=\"wp-block-themeisle-blocks-advanced-columns-f54f28bc\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset has-dark-bg\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-a93d840c\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<div style=\"height:150px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-ast-global-color-0-color has-text-color has-link-color wp-elements-595a2ca009e75609335684ae2cc9a3a5\">Warranty Policy<\/h1>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-5864485e20ffd886fefb78b5c795be40\">We stand behind the quality of our products. Our warranty policy is designed to provide you with peace of mind and ensure your satisfaction with your rooftop tent purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-b1f5a6162b763122ec03ea53f537375a\">Roof Top Tent Warranty<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-d85dd4645bb04c15c557713ac96656ed\">4-Year Limited Warranty<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-c30531d0cae55041636ccd1169b23d3a\">All Deluxe Package roof top tents come with a\u00a0<strong>4-year limited warranty<\/strong>\u00a0from the date of purchase. This warranty covers defects in materials and workmanship under normal use and conditions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-6754536e9e0126246b9fd1ce79f52ce9\">Coverage Details<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-690af2212d27ff33cdac0e4a035f80de\"><strong>Manufacturing Defects<\/strong>: We will replace any components that fail due to manufacturing defects<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-fe8f88ee70368276f23154cec340723b\"><strong>Hardware Components<\/strong>: Includes tent base, shell, hinges, latches, and internal frame components<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-fd3bbac1ac75219ddf2666ae1034f39c\"><strong>Fabric Elements<\/strong>: Covers tent canvas against defects<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-f4d8c4d414027d82108de077f2948b5c\">Warranty Claim Process<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-dacb120d3a8d23b8450805e054f360f4\"><strong>Document the Issue<\/strong>: Take clear photos and videos of the problem<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-765401d344cb8bc7f6899a04faae71a9\"><strong>Submit a Claim<\/strong>: Send your request to sales@actrica.com with your order number<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-6b0bd4dc6a13ee967ee79b9508682c16\"><strong>Evaluation<\/strong>: Our team will assess your claim within 5 business days<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-2902bb027b756be32c7c2f71e661cf04\"><strong>Resolution<\/strong>: If approved, we&#8217;ll proceed accordingly\n<ul class=\"wp-block-list\">\n<li>Send a repair kit for self-repairing<\/li>\n\n\n\n<li>Send a brand new tent (if total loss, and cannot use properly)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-16a2dec34e787f255b912b32ac2e34ca\">Warranty Limitations<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-ca20f4071cf5c849d84defda61faea5b\">The following conditions are&nbsp;<strong>not covered<\/strong>&nbsp;under our warranty:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-a56c9572c314abc8a55b74caf79f19c2\">Damage resulting from improper use or installation<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-666255a4f12299f45c1d96e85608baa8\">Cuts, tears, or punctures caused by sharp objects<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-d113ab7b4c6c71dc596304b593b797ad\">Weather-related damage (extreme winds, hail, flooding)<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-85e162597db0d1a76984bb9678598780\">Cosmetic changes that don&#8217;t affect functionality (fading, minor scratches)<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-95469b18c5d06ee064c31f3ba8f59084\">Damage from accidents or collisions<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-4c66dd24d30bc1a2e4e91ee3d695415b\">Modifications to the original product<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-9e0224f7e7df32b695bddb0aad050923\">Normal wear that doesn&#8217;t affect performance<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-c2d8dead49118c2142946ba01fc68a71\">Important Conditions<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-738c67cbbb408560305c76fa9c06364f\"><strong>Initial Inspection Period<\/strong>: Any damage upon receipt must be reported within 14 days of delivery, the provided insurance compensation will be fully transferred to customer<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-b104979e9519faed7d6aa97fae5caecf\"><strong>Original Purchaser Only<\/strong>: Warranty applies only to the original purchaser with proof of purchase<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-eed2d381f6cf4ed8a5083548a034e171\"><strong>Non-Transferable<\/strong>: Warranty cannot be transferred if the tent is sold or given to another person<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-5a93fc530c2582359b7901c9f2eb89e7\"><strong>Commercial Use<\/strong>: Warranty is void if used for commercial purposes<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-058268c8acc50032614affe60d3b887a\">Repair Process<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-193e771a5421768c89ca6696804bcd13\">For approved warranty claims:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-76d75ffe79c4cbed4f6306a338a4176c\"><strong>Repair Kits<\/strong>: We will provide appropriate repair kits for your specific issue<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-98cf55ac980e3114482fbeba576af11f\"><strong>Tutorial Support<\/strong>: Detailed instructions will be included<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-d4f0805abeb8f69d77e65ee234a8c0a5\"><strong>Technical Assistance<\/strong>: Our support team is available to guide you through the repair process<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-3f62f6a7aef11bf3708c71e78e0a9263\">Post-Warranty Support<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-e6cf287e66cf9a7720ea1b58c8a33378\">After your warranty period expires:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-dc1719fb7bbd6b608729775e5ec6fa86\">Repair kits will remain available for purchase<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-a57cfec863c525dfe9205d0ca53adcf0\">Technical support will continue to be provided<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-8819e90f3c8af8d7c57b5b8f34386419\">Replacement parts can be ordered directly from our website<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-59262d65a4b6555daa811a9695916dfe\">Other Accessories Warranty<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-ea3b7fa94730523bc657e23c0f313c08\">1-Year Limited Warranty<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-fac698b0096abd6fb4ef7b806b1b8644\">All accessories included with your rooftop tent or purchased separately come with a&nbsp;<strong>1-year limited warranty<\/strong>&nbsp;against manufacturing defects under the same conditions as the roof top tent warranty:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-e48a6d1b818e9841e9f36c69bf8f9110\"><strong>Coverage Period<\/strong>: 1 year from date of purchase<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-991d3a36bb0ef863f12d7d69f865eb42\"><strong>Original Purchaser Only<\/strong>: Non-transferable warranty<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-cc11237ce4e8ff24e24dc0e4a0f526ea\"><strong>Normal Use<\/strong>: Covers only defects under normal use conditions<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-85e9f18bd21f8e11fcd12c1aea00c6f7\"><strong>Same Limitations<\/strong>: Subject to the same exclusions as tent warranties<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-dbb9ecbf9feb7b51c79716638cb2b7da\"><strong>Reporting Period<\/strong>: Any damage upon receipt must be reported within 14 days of delivery<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-7db1774ba0729011b2a96a19afcaa1a3\">How to Submit a Warranty Claim<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-9285dfd317d8d567c8cc60abefca2553\">Navigate to the Support section<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-a36e9bf5c30e07a84de04905f309b20b\">Complete the Warranty submit request email to sales@actrica.com<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-3fd8b784c2bd13793171f2654cbc5131\">Include your order number, photos, and detailed description of the issue<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-9e5615f99e527657aa7301ff3561246a\">Our team will contact you within 5 business days<\/li>\n<\/ol>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-cc0a54a2a39476800d4f1ee0338eccc2\">Questions?<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-bb09b1fe620d209629b97626ff4f6e07\">If you have any questions about our warranty policy or need assistance with a claim, please contact our customer service team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-c08125fd306f5e93d12707b8f60b1ca8\">Email: sales@actrica.com<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-2f8a92c9ec93b681bd7d756d76be2f29\">Contact form<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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