Warranty Policy

We stand behind the quality of our products. Our warranty policy is designed to provide you with peace of mind and ensure your satisfaction with your rooftop tent purchase.

Roof Top Tent Warranty

2-Year Limited Warranty

All Deluxe Package roof top tents come with a 2-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use and conditions.

Coverage Details

• Manufacturing Defects: We will replace any components that fail due to manufacturing defects
• Hardware Components: Includes tent base, shell, hinges, latches, and internal frame components
• Fabric Elements: Covers tent canvas against defects

Warranty Claim Process

1. Document the Issue: Take clear photos and videos of the problem
2. Submit a Claim: Complete our online warranty claim form
3. Evaluation: Our team will assess your claim within 5 business days
4. Resolution: If approved, we’ll proceed accordingly
   • Send a repair kit for self-repairing
   • Send a brand new tent (if total loss, and cannot use properly)

Warranty Limitations

The following conditions are not covered under our warranty:

• Damage resulting from improper use or installation
• Cuts, tears, or punctures caused by sharp objects
• Weather-related damage (extreme winds, hail, flooding)
• Cosmetic changes that don’t affect functionality (fading, minor scratches)
• Damage from accidents or collisions
• Modifications to the original product
• Normal wear that doesn’t affect performance

Important Conditions

• Initial Inspection Period: Any damage upon receipt must be reported within 14 days of delivery, the provided insurance compensation will be fully transferred to customer
• Original Purchaser Only: Warranty applies only to the original purchaser with proof of purchase
• Non-Transferable: Warranty cannot be transferred if the tent is sold or given to another person
• Commercial Use: Warranty is void if used for commercial purposes

Repair Process

For approved warranty claims:

• Repair Kits: We will provide appropriate repair kits for your specific issue
• Tutorial Support: Detailed instructions will be included
• Technical Assistance: Our support team is available to guide you through the repair process

Post-Warranty Support

After your warranty period expires:

• Repair kits will remain available for purchase
• Technical support will continue to be provided
• Replacement parts can be ordered directly from our website

Other Accessories Warranty

1-Year Limited Warranty

All accessories included with your rooftop tent or purchased separately come with a 1-year limited warranty against manufacturing defects under the same conditions as the roof top tent warranty:

• Coverage Period: 1 year from date of purchase
• Original Purchaser Only: Non-transferable warranty
• Normal Use: Covers only defects under normal use conditions
• Same Limitations: Subject to the same exclusions as tent warranties
• Reporting Period: Any damage upon receipt must be reported within 14 days of delivery

How to Submit a Warranty Claim

1. Navigate to the Support section
2. Complete the Warranty Claim Form
3. Include your order number, photos, and detailed description of the issue
4. Our team will contact you within 5 business days

Questions?

If you have any questions about our warranty policy or need assistance with a claim, please contact our customer service team:

• Email: sales@actrica.com
• Contact form